See what sensitive data lives in your Intercom workspace

Generate a free report of the sensitive data (like PII, PHI, and credentials) that's in your Intercom chat conversations.
Customers can send you anything via support channels. This includes PII, credit card information, credentials, and more. This can pose security risk like data leakage and compliance risks around PCI, HIPAA, and more.
With our Intercom scanner, scan your Intercom workspace for sensitive data, using Nightfall's proprietary detection engine. This app is powered by the Nightfall Developer Platform.
Get Started — or — Read our FAQs

Get started in 5 minutes

Step 1: Connect to Intercom

Nightfall connects to your Intercom Workspace via OAuth and requests only the minimum required read-only permissions. You can revoke this access at anytime. Once connected, you'll be ready to complete the remaining steps.

Connect to Intercom
Step 2: Your Email

You'll receive your scan results here as a CSV attachment.

Step 3: Configure Detection

This step is optional, but highly recommended. If you leave it blank, Nightfall will use a default detection rule, scanning for likely Credit Card Numbers, US Social Security Numbers, and API Keys. Setting your own detection rule will allow you to leverage the full power of Nightfall's best-in-class detection engine. Customize your detection settings with our pre-built detectors (spanning PII, PHI, PCI, and much more), custom detectors, exclusion/context rules, and more. Sign up for a Nightfall Developer Platform account here if you don't have one.

Nightfall API Key

Create an API key on your Nightfall Dashboard. If you don't have an account, sign up.

Detection Rules

Your Detection Rules specify what you want Nightfall to detect, e.g. credit card numbers. Create a Detection Rule on your Nightfall Dashboard and copy over its UUID. Specify up to 10 Detection Rules, one per line.

Is this a test scan?


Nightfall is the industry's first cloud-native data protection platform. Nightfall uses machine learning to discover, classify, and protect sensitive data like PII, PHI, and credentials. Nightfall integrates natively with cloud apps like Slack, GitHub, Google Drive, Confluence, and Jira, as well as provides a set of APIs for embedding best-in-class content inspection technology anywhere.

The Nightfall Developer Platform is a set of APIs developers can use to build data classification and protection into any application or service. This utility is powered by the Developer Platform. It's free to get started with the Developer Platform. Sign up or read the API Docs.

The report is sent via email as a CSV export. The report shows exactly what types of sensitive data are found and where in your Intercom instance, so you can easily track it down. The fields include the item type (e.g. File), Intercom ID, Intercom permalink, the Detector (e.g. Credit Card Number), detection confidence (e.g. Very Likely), the character locations of the sensitive data, and more. The email will also contain a high level summary of the scan.

No, Nightfall does not retain your data. That is why this service sends results to you as a CSV attachment via email instead of a hosted dashboard. Once this email is sent to you, there is no retention on Nightfall's end about your Intercom instance.

Without inputting your own Nightfall API key, this free utility will have the following limitations: up to 500 items (e.g. files) or 500 MB of data will be scanned, and the first 100 sensitive findings will be outputted in the report.

These limitations don't apply if you input your own Nightfall API key, so we highly recommend doing so. In other words, with your own API key, you'll be able to run a complete scan. You can create an API key on your Nightfall Dashboard.

If you don't have an account to create an API key, you can sign up for the Nightfall Developer Platform for free (no credit card required). Learn more about the Developer Platform in the API Docs.

Pricing for the Developer Platform is based on the amount of data scanned by Nightfall. The Free plan (default) provides 3 GB of data scanned per month for free. From there you can choose to upgrade to the Usage plan to pay as you go, which starts at $3 per GB scanned and scales down with volume. Please see the Pricing page in the API Docs for more details.

The max size for individual files for this scanner is 20 MB. The service may filter high volumes of noise in the event that your detection rules may benefit from further tuning, and scans may terminate early if they are generating a very high volume of results, so that you can fine tune your detection rules prior to re-running the scan and consuming data volume. Similarly, results may be truncated to respect the max file size of email attachments and so files are openable.

Please email us or schedule a meeting if you have any questions.